Refund policy

At Pendulum, we value our customers and aim to provide a smooth and reliable shopping experience. Please review our return and refund guidelines below before submitting a request.

1. Return Eligibility

We accept return requests within 30 days of the delivery date, subject to the following conditions:

  • Items must be unused and in their original packaging.

  • Products must be returned in their original condition.

  • Proof of purchase, such as an order confirmation or receipt, may be required.

  • Certain items may not qualify for return due to product safety and hygiene considerations.

2. Non-Returnable Items

For quality and safety reasons, the following items may not be eligible for return:

  • Opened or used products.

  • Items with damaged or missing original packaging.

  • Products marked as final sale.

  • Gift cards and promotional items.

If your order arrives damaged, defective, or incorrect, please contact our support team for assistance.

3. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: montufarmayonfs765@gmail.com

Please include the following information:

  • Your order number.

  • The item you wish to return.

  • The reason for your return.

  • Photos of the item, if it arrived damaged or incorrect.

Our team will review your request and provide return instructions if it is approved.

Please do not send items back without receiving return authorization and instructions.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund status by email.

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for the refund to be processed after approval. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

5. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank account or payment statement.

  • Contact your credit card company or payment provider.

  • Contact your bank for additional processing information.

If the refund is still missing, please email us at montufarmayonfs765@gmail.com.

6. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Include your order number and clear photos of the issue so our team can review your request and determine an appropriate solution.

7. Exchanges

If you need a different item, please contact our support team before returning your order.

Exchange requests are subject to product availability and approval.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation. In such cases, the standard return process will apply.

9. Return Shipping Costs

Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable unless otherwise required by applicable law or approved by our support team.

10. Contact Information

For questions about returns, refunds, or order assistance, please contact us:

Brand: Pendulum
Email: montufarmayonfs765@gmail.com

Our customer support team will be happy to assist you.

Policy Updates

Pendulum reserves the right to update or modify this policy when necessary. Any changes will be posted on this page with the revised effective date.