Shipping policy

At Pendulum, we aim to provide a convenient and reliable delivery experience. Please review our shipping policy for information about order processing, delivery, and shipment tracking.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Orders are not typically processed or shipped on weekends or public holidays.

During promotional periods, holidays, or periods of high order volume, processing may take additional time.

2. Shipping Methods and Delivery Estimates

We offer available shipping options at checkout.

Estimated delivery times after shipment are generally:

  • Standard Shipping: 3–7 business days.

  • Expedited Shipping: According to the delivery estimate displayed at checkout, where available.

Please note that delivery estimates are not guaranteed and may vary depending on the destination and carrier.

3. Shipping Fees

Shipping charges are calculated based on the shipping destination, selected delivery method, and order details.

The applicable shipping fee will be displayed during checkout before payment is completed.

Any available shipping promotions will be applied according to their stated conditions.

4. Order Tracking

Once your order has been shipped, a shipping confirmation email may be sent with tracking information when available.

Please allow 24–48 hours for tracking details to become available after shipment.

You can use the tracking information provided by the carrier to check your delivery status.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you need to update your shipping address, please contact us as soon as possible.

Address changes cannot be guaranteed once an order has entered the shipping process.

6. Delayed Shipments

Delivery times may be affected by circumstances beyond our control, including:

  • Severe weather conditions.

  • Carrier service interruptions.

  • Public holidays.

  • High seasonal shipping volumes.

  • Incorrect or incomplete shipping information.

We appreciate your patience if unexpected delays occur.

7. Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

Please provide your order number and shipping details so we can review the shipment status and assist with the next steps.

Packages marked as delivered by the carrier may require additional verification before further assistance can be provided.

8. Damaged or Incorrect Orders

If your order arrives damaged or contains an incorrect item, please contact us within 7 days of delivery.

Include your order number and clear photos of the issue.

Our customer support team will review your request and provide appropriate assistance.

9. International Shipping

International shipping availability depends on the destination and the options displayed at checkout.

Where international delivery is available, customers may be responsible for applicable customs fees, import duties, or taxes unless otherwise stated.

Additional customs processing may affect delivery times.

10. Contact Information

If you have questions about shipping, tracking, or delivery, please contact us:

Brand: Pendulum
Email: montufarmayonfs765@gmail.com

Our support team will be happy to assist you.

Thank you for shopping with Pendulum.